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Keurig Troubleshooting Guide: 12 Common Problems with DIY Fixes

By Home Kitchenary | Last Updated: December 7, 2020

Keurig Troubleshooting GuideAlthough widely used across 20 million+ homes and offices in the USA, the best Keurig coffee maker machine can also run into a few problems. Keurig has been widely known among consumers for its versatility, but if you have been using it for a while now – you will need to learn some basic troubleshooting for Keurig.

If you are running into some Keurig coffee maker problems, it is safe to say that the malfunctioning caused can be due to a number of reasons. The issue could be either mechanical (which gives your coffee a bad taste), technical (which makes the Keurig machine difficult to turn on) in nature.

In this article, our coffee maker experts have addressed a range of Keurig coffee maker problems including why they happen and some troubleshooting fast fixes that can teach you how to fix a Keurig by tracing and correcting faults on your own.

Here are a number of problems that you could be facing with your Keurig coffee machine:


I am having trouble turning on the Keurig machine:

  • Keurig machine not working
  • Keurig touch screen not turning On
  • Keurig 2.0 not turning On or shutting Off

I’m having problems when brewing or dispensing water:

  • Keurig not brewing or stuck on brewing
  • Keurig not dispensing or drawing water
  • Keurig not heating
  • Keurig leaking water

I am getting weird Keurig error messages: 

  • Keurig giving ‘Add more water’ message
  • Keurig is giving a prime error message

I am having problems resetting the Keurig coffee maker: 

  • Keurig won’t reset
  • Keurig advanced reset

I am having other Keurig problems: 

  • Coffee is giving a bad taste
  • Keurig machine parts not assembling easily
  • Keurig is moldy inside
  • Keurig is giving air bubbles


To find out how to reset your Keurig machine or ask about your money-back warranty – scroll down below! In this article, we are targeting the Keurig troubleshooting solutions for the following Keurig models:

  • Keurig K250 Single Serve K-Cup Pod Coffee Maker
  • Keurig K-Cafe Single-Serve K-Cup Coffee Maker
  • Keurig K575 Single Serve K-Cup Pod Coffee Maker
  • Keurig K55/K-Classic Coffee Maker
  • Keurig K475 Single Serve K-Cup Pod Coffee Maker
  • The Keurig Rivo Cappuccino and Latte System
  • Keurig Fil K-Elite C Single Serve Coffee Maker
  • Keurig K-Elite Single Serve K-Cup Pod Coffee Maker
  • Keurig K-Mini K15 Single-Serve K-Cup Pod Coffee Maker
  • Keurig K155 Office Pro Coffee Maker Brewer
  • Keurig B145 OfficePRO Brewing System
  • Keurig K45 Elite Brewing System

Keurig Problem 1: My Coffee Maker is not working

The most common complaint about the Keurig coffee makers that can be seen over the internet is that my Keurig stopped working or it simply quits working after a shorter period of time.

The main reason for this Keurig malfunction with coffee machines is the quality of water you’re using. If you’re using tapped water in Keurig machines, the chances are that the water is rich in a variety of minerals including Calcium. The debris can build within thin water lines of the coffee maker, making it difficult to work.

Check out our detailed reviews on best water softeners

The good news is that you’re not facing any kind of technical problem, and it can be fixed easily.

Quick Fix: Blow air using a straw to give it a clean-up.

Solution: For troubleshooting a Keurig coffee maker, the solution is simple. In order to get it up and running, try running the machine with water several times without a k-cup.

Keurig Problem 2: My Coffee Maker has caked-on debris

Not cleaning your machine for long will cause built-up minerals to form within your Keurig machine. Here are a few solutions that can help your Keurig to breathe easy and function like new!

Solution 1: If the Keurig malfunction is due to the calcium scaling in the machine, you can descale it with vinegar mixed with a lot of water and soaking it in the solution for half an hour. After that, flush the machine several times with fresh water and then try to start it.


Solution 2: Also, cleaning the dispensing line with something like a paper clip (when the machine is turned off and unplugged) can be helpful in removing the leftover coffee grounds from it.

Keurig Troubleshooting Tip

Using vinegar is not recommended by the brand as it might void your warranty.

Keurig Problem 3: My coffee maker makes brewing noises but does not brew

A common complaint across some reviewers is the Keurig coffee maker not brewing. According to troubleshooting guide, this issue could take root due to a number of reasons.

Reason: The prominent cause of Keurig machine not brewing is the deposit of debris within the machine. If this is the reason alone, it will not brew your coffee and you will end up getting air bubbles, insufficient warm-up time or the Keurig machine pieces will not assemble with ease.

Quick Fix: Insufficient warm-up time will not allow the coffee to brew. Make sure that you’re allowing enough warm-up time.

Solution: The other thing that you can try for not brewing troubleshooting is to check if all the components or parts of the machine are seated properly, in their correct placement. Just give it a check and you might save a couple of bucks.

Keurig Troubleshooting Tip

If your Keurig mini is not brewing, you can try these potential fixes for the Keurig k mini plus and Keurig k mini compact too!

Keurig Problem 4: My coffee maker is making air bubbles

A common cause for a Keurig machine to give out air bubbles is trapped out bubbles within the dispensing line.

Solution: For Air bubbles, fill the water reservoir to the brim and give it a few gentle shakes, when the machine is unplugged and switched off. This ensures the removal of all the air bubbles trapped within the machine that might be interfering with the brewing.

Keurig Problem 5: My Coffee Maker is leaking or not dispensing water

Not dispensing water is another common issue with the Keurig coffee machines.

There are a number of online customer reviews complaining about the dispensing issue and wondering why my Keurig maker is not dispensing water out, so here is a probably cause.

Partial water or no water coming out from the coffee maker is a result of clogged water line that causes a significant reduction in a brewing cycle. So if you’re wondering why my Keurig is not brewing? — There is a high chance your water line is clogged.

Quick Fix: The solution to this Keurig malfunction is thankfully really simple and can be fixed by unclogging the water line through a system reset.

Solution 1: Operating the brewing cycle with simple water, just a few times, without k-cups can be helpful in fixing the issue.

Solution 2: You can also clean the spout and the drain of the Keurig coffee maker by using a paper clip or a sharp sewing needle.

Solution 3: Also, descale the clogged water lines and the needles to remove all the excess grounds and debris that are preventing the water from coming out.

Keurig Troubleshooting Tip

You might also experience the Keurig coffee maker leaking water when heating. This too happens because of a clogged up water line. Follow the same steps for water leakage too.

Keurig Problem 6: My Coffee Maker is not heating

There could be a number of reasons why your Keurig machine is dispensing water but not heating it. This usually happens when:

  • The water pump is out of order and not functioning properly.
  • The heating device inside the coffee maker shuts down due to overheating issues when water is not being pumped properly.
  • The water pump is not working on maximum efficiency.
  • Or sometimes dirt and dried coffee get accumulated and cause clogging which causes the coffee maker to malfunction.
Solution 1: If you think that dirt, debris, or dried coffee has accumulated inside the coffee maker, you should clean it. You can learn how to clean a Keurig coffee maker.

Solution 2: Hold the brew button for a few seconds so that the water pump can work on its maximum efficiency.

Solution 3: If the water pump is not working properly, you might have to get the water pump repaired or you must be having ‘add water’ issues. You can avoid this by cleaning the water reservoir.

Keurig Troubleshooting Tip

If nothing else helps, try using hot water for your coffee maker.

Keurig Problem 7: My Coffee Maker doesn’t Turn On or Shuts Off

This can be terrifying, especially if the weather is way too chilly and you don’t want to catch the cold. Let’s discuss some potential reasons why your Keurig coffee maker might not be turning on:

  • Sometimes the magnetic water reservoir is not properly sealed and this causes the coffee maker to remain switched off.
  • Keurig is not getting enough time to warm up and the water isn’t getting hot enough.
  • The water reservoir is not filled up properly.
Solution 1: If your machine won’t turn on, make sure it is properly plugged in.

Solution 2: Hold the power button and check if the power icon appears on the bottom of the screen along with a welcome note.

Solution 3: If the icon doesn’t appear, there might be a problem with Keurig touchscreen.

Keurig Problem 8: My Coffee Maker is giving a bad taste

Have you ever wondered why can coffee go bad? Well, if you haven’t changed your coffee brand, you must consider what is causing your coffee to change its taste.

No one should experience bad-tasting coffee, especially if you’re someone who can’t live without it.There must be some reasons behind this issue too.

  • The difference in taste mostly occurs due to the buildup of scaling in the coffee maker.
  • Use of regular water or tap water for brewing can cause scaling to build up fast.
  • Mineral build up can cause your coffee to start tasting odd.

Keurig Troubleshooting Tip

Clean the coffee maker regularly. The latest Keurig models will give you alerts when it needs descaling.

Solution 1: It’s necessary that your machine goes through a descaling or cleaning process every two to three months. With a common home remedy, you can use a vinegar and water solution to clean the dirt, debris, and residue accumulated in the appliance.

Solution 2: Always use boiled or filtered water for brewing your coffee, because tap water has lots of residue and minerals that can accumulate in the machine and buildup scaling.

Solution 3: Get a descaling product and clean your machine properly by disassembling it and cleaning each and every part.

Keurig Problem 9: My Coffee Maker won’t reset

If you want to know how to reset a Keurig and need guidance on Keurig 2.0 reset process, we’re here for you. Learning how to reset Keurig 2.0 is pretty easy but if your Keurig coffee maker continues to malfunction, you must contact the customer care as it might need a repair or replacement.

However, here are some potential reasons why it won’t reset:

  • The coffee maker isn’t put together properly or the magnetic reservoir isn’t sealed the right way.
  • Air gets trapped between various parts of the machine and thus the malfunction occurs.
  • There must be some problem with Keurig’s internal system. The computer or device may have stopped working properly.
Solution 1: Turn it off and keep it unplugged for some minutes.

Solution 2: Plug in the machine back and start a brew cycle again. If unplugging doesn’t work try the following steps.

Solution 3: Remove the water reservoir before plugging the machine and keep the brewer unplugged for sometime without water and the reservoir attached.

Solution 4: Plug and power the machine, and replace the reservoir.

Solution 5: Opening and closing the K-cup holder will reset the appliance if the brew cycle was interrupted.

Keurig Problem 10: My Coffee Maker is giving the ‘Prime’ error message

This message usually appears when the water doesn’t come out of the reservoir. The water fails to come out of the reservoir due to many reasons such as improper alignment or clogging. Luckily, this can be fixed easily.

Solution 1: Clean the dirty reservoir, using the steps mentioned in the above solutions.

Solution 2: After you’ve placed the water reservoir, run a water-only brew cycle to check whether the machine draws water or not.

Solution 3: When removing and replacing it, make sure that there aren’t any air bubbles inside and everything is properly aligned.

Solution 4: Fill the water to max line in the reservoir and place an empty mug to fill in the water.

Solution 5: This way the machine will be flushed and it will start drawing water properly.

Keurig Problem 11: My Coffee Maker is giving the ‘Add More Water’ error message

The ‘add more water’ error message mostly occurs due to the water reservoir issues. You might see this message if there are problems such as the Keurig coffee maker leaking water when heating.

Keurig Troubleshooting Tip

This error can also occur if you’re adding less water than the maximum line.

Solution 1: You’ll need to take out the reservoir to clean it. Clean the reservoir thoroughly using soap. Rinse it and then dry it properly using a cloth. Now place the reservoir back and fill it to the maximum line again. Turn on the Keurig 2.0 and check whether the error message is gone or not.

Solution 2: If the issue persists in Keurig 2.0, it is fixable by doing a basic Keurig reset.

Keurig Problem 12: My Keurig 2.0 Coffee Maker is not turning on

Luckily, most Keurig 2.0 problems such as this one is easily fixable if you know how to reset a Keurig 2.0.

Keurig Troubleshooting Tip

As with most machines that don’t turn on, there could be a problem with the power outlet.

Solution 1: Make sure that the power button is switched on which is located at the lower right side of the LCD screen of the machine.

Solution 2: In any case, if the above solution won’t work, try resetting your Keurig 2.0.

A Major Fix For Most Keurig Problems

All technical gadgets have a one-for-all technical solution – a system reset. If you are facing one of the listed technical Keurig issues, then it is time to go for a basic rest!

  • Display fails to change from “not ready” to “ready”
  • The machine failing to turn on
  • It doesn’t heat
  • Display freezing
  • Loss of power prior to the completion of the brew cycle
  • Keurig leaking water when heating

Keurig Coffee Maker – Basic Reset

If you are wondering how to reset a Keurig, here’s how you can do it:

  1. Turn the machine off and unplug it for a few hours.
  2. Remove the water reservoir from the machine and allow the brewer to sit unplugged for a few minutes without water reservoir.
  3. Power the machine again and then replace the reservoir.

If this Keurig troubleshoot doesn’t work, try the advanced technique to reset the internal chip to resolve the glitches. Though Keurig 2.0 reset is somewhat different, hence, it requires advanced resetting.

Keurig 2.0 – Advanced Resetting

  • Simultaneously press the “small” and “medium” cups button and release them at the same time.
  • Press the “Menu” button thrice immediately after the first step.
  • The clock will read “6:09” if these steps are performed perfectly.
  • After you see “6:09” on the display, press the “Menu” button again.
  • The display button would go to “Brew 0:00″.
  • Now, press the “Medium Mug” button and then press and release “Menu”, while still pressing the “Medium Mug” button.
  • Press the small mug button, while continue holding the medium mug button, at the same time.
  • Unplug the machine several times and plug it again.
By using this Keurig troubleshooting guide, I hope you are now able to fix all of your coffee maker issues. So, now it’s time to choose the best coffee out there. Check out my list of 12 Best Coffee Beans of 2021 to enjoy your morning cup of joy. In case, you are still facing some difficulties with your coffeemaker, try calling customer support at 1-866-901-BREW (2739). You can email them at their online support form or mail their head office at the following address:

Keurig Green Mountain, Inc.

53 South Avenue

Burlington, MA 01803

Frequently Asked Questions: FAQs

Q: How to reset keurig coffee maker?

  • Turn the machine off and unplug it for a few hours.
  • Remove the water reservoir from the machine and allow the brewer to sit unplugged for few minutes without water reservoir.
  • Power the machine again and then replace the reservoir.

Q: Why is my Keurig not brewing?

If your keurig doesn’t brew the exact amount of cup, this is due to a clogged needle (clogged by ground coffee beans). Best way to fix it is descale your keurig coffee maker or remove and reseat the reservoir.

Q: How do you descale a Keurig coffee machine?

The best solution is to buy a descaler designed specifically for removing the dirt and debris from a coffee maker. These descalers can easily remove the blockage without damaging the machine and they make it easier for the machines to perform at their maximum efficiencies.

Q: Why do you descale a Keurig?

Our coffee makers are an excellent piece of machine that can brew fresh and hot coffee within some minutes. However, we sometimes forget to give them their due attention. Descaling is imperative to keep your appliance functional.

This is because this coffee maker has thin water lines which get easily jammed due to debris. When these lines get clogged, you get little or no coffee. The K-cup pin or the exit needle can also get clogged and it needs to be descaled.

Descaling is the process of cleaning or removing the buildup of mineral in the machine.

Hard water is more of a trouble for the coffee maker as it has more minerals than normal water, and it can make the water lines clogged easily. So, if your machine isn’t working properly these days, don’t get deceived as there might be a mineral build-up inside if you haven’t descaled it for months.

If you don’t descale your Keurig coffee maker regularly, you might start facing any of these situations:

  • The coffee maker not working.
  • It won’t pump water from the reservoir.
  • The amount of coffee it brews is too little.
  • The coffee isn’t hot or tasty enough to enjoy.

Q: How do you descale a Keurig 2.0 coffee machine?

The best solution is to buy a descaler designed specifically for removing the dirt and debris from a coffee maker. These descalers can easily remove the blockage without damaging the machine and they make it easier for the machines to perform at their maximum efficiencies.

Always remember to rinse the machine with fresh water after descaling it because the descaling solution can cause build up too if not rinsed immediately.

The descaling solutions are made of chemicals and they can cut through the lime and scale easily. However, they are harmful too as they can leave their effect or scent in the water lines.

Q: How to descale Keurig using vinegar?

Vinegar is one of the strongest and most effective products that can easily remove the scaling, clogging, and any type of debris that accumulated in the water lines. The good thing is that it is very easily available and is very cheap too. Also, you can use it to clean the exterior of the machine just as easily.

The acidic nature of vinegar can cut through all the lime and dirt and easily remove the unwanted minerals that accumulate in the machine. Thus, vinegar is the best descaler and you can use it to make your coffee maker functional as soon as possible.

Q: How to descale Keurig coffee maker using baking soda?

Another natural remedy for descaling your coffee machine is baking soda. To use baking soda for descaling, you must dissolve it in water otherwise it can clog in the water lines and cause different problems with Keurig.

Baking soda will not leave any type of taste or scent after leaving the machine and thus it is considered an ideal descaler for the coffee machines.

On top of that, baking soda is inexpensive and probably present in your house all the time. You can use this descaling product to make your machine work as well as the first day.

Q: How to descale Keurig coffee machine using lemon juice?

Just like vinegar, lemon juice is also used to clean various parts of the machines, and you can use it to clean your coffee maker too. However, you’ll need to use many lemons to descale your machine as only one or two won’t be of help.

If you don’t like squeezing lemons, you can buy already made lemon juice and use it for descaling. This descaler will clear up all the blockage and scale build up in the water lines so that you can brew your coffee easily with a good flow.

Q: Can a Keurig be repaired?

The appliance can be easily repaired no matter how big the problem is. There are issues such as the coffee maker not working, water leakage, it isn’t pumping water from the reservoir, the coffee is tasting odd, Keuring doesn’t turn on, Keurig auto on not working, and many more.

The main problems which most of our readers face are:

  • Air bubbles in the water lines.
  • The various components of the machine aren’t properly fixed or seated and thus the machine doesn’t work properly.
  • Build up of scale or the presence of dirt and debris that leads to clogging in the line.
  • The warm-up time isn’t sufficient and the coffee comes out cold or not too hot.
  • The coffee maker isn’t properly working due to unknown reasons.
  • The machine is brewing too little coffee.
  • The coffee has suddenly started to taste bad.
  • There’s some leakage in the coffee maker which is making it difficult to perform.

Always remember to rinse the machine with fresh water after descaling it because the descaling solution can cause build up too if not rinsed immediately.


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Comments

  1. Claire Santiago says

    June 2, 2017 at 11:35 PM

    Not familiar of this brand but this looks nice, physically good-looking and sturdy.

    Reply
    • Edna says

      June 4, 2017 at 11:03 AM

      Well Claire it’s one of the most popular Coffee Maker brands. If you want to read a detailed review about this then please head over to our list of Top 10 Best Coffee Makers.

      Reply
      • Melissa says

        October 29, 2018 at 3:42 AM

        Let’s see if someone can help me. My mom’s machine isn’t a year old yet but all light stay on, they won’t shut off. She has u plugged it, left the water tank off, then plugged it into its own outlet but still the lights stay on. The lights are not blinking, just constantly staying on. What could be the problem?

        Reply
        • Pat says

          December 7, 2018 at 8:37 AM

          That’s the same problem I’m having, machine isn’t even two months old.
          Pat

          Reply
        • Judy says

          January 25, 2019 at 8:23 PM

          Hey Melissa,

          I have the exact same problem. It’s so frustrating. I tried the fixes recommended for a reset and none of them worked.

          Reply
          • PW says

            February 18, 2019 at 6:03 AM

            Melissa,
            I have a Keurig Compact K-35 and all of a sudden all of my lights started flashing and would not turn off. I have to unplug to make it stop. I called Keurig and was told that there was no trouble shooting for this problem, but they would be willing to sell me a new one for $110!! I only paid $59 at WalMart!!! Guess what? I’ll get out my Mr. Coffee that I’ve had for over 10 years and use it again. Keurig is such a disappointment. I will never buy another one and will never recomment their products. Their customer service is worthless!! What a waste of money!

          • F. Baldassarre says

            March 6, 2019 at 11:44 PM

            I just called for service and was told that nothing could be done and to buy a new unit. What kind of advice is that after only 2 years of use? any machine that has been cared for cleaned etc. should be operable. I can’t say much for your product or your service. Lots of Hype but no results.

          • James Hartley says

            November 26, 2019 at 5:45 AM

            Melissa, I have the same problem , all lights just stay on. I can’t even clean the machine because I can’t get the power button to work when all the lights are on. I’ve tried the recommended fix’s from the troubleshooting guide like you did and none of them work.
            This isn’t the first time I’ve had issues with Keurig, I think they are just very sensitive and finicky. I’ve noticed that the commentor has not posted any answers to this thread 😞

        • Todd says

          April 25, 2019 at 10:18 PM

          My maker will not use name brand k-cup. It over flows and make a mess. How do you fix this

          Reply
          • Edna says

            April 27, 2019 at 3:01 AM

            What’s the model you are using Todd?

          • James Gabrielson says

            June 5, 2020 at 10:02 AM

            I’m having the same problem, or similar. The Keurig 2.0 brews a10 oz. cup then you go to brew another cup and the brewer stops, overflows and displays a message something like “Oops….”. You open the handle and it’s a mess with grounds everywhere. Not 😆

          • Frank says

            December 30, 2021 at 8:30 AM

            Sounds like one of two possible issues;
            1) the bottom nozzle that pierces the bottom of the K-cup is plugged or broken off. Is there a hole in the bottom of the overflowed K-cup? If there is a hole in the bottom of the used/overflowed K-cup the needle is probably plugged and needs cleaned with a needle or paperclip 2) if no hole in the bottom of the used K-cup the needle is broke off and you need to replace the bottom head assembly. Cheap on Amazon

        • Jean says

          November 17, 2019 at 1:17 PM

          Im having the same issues! My machine hasn’t even been used a dozen times and already having problems! I’m at a point of not knowing what to do to fix it and there’s no help on the internet. All others having the same issues have been told to buy a new one! Craziness!!!

          Reply
          • Edna says

            November 19, 2019 at 2:55 PM

            Jean could you please let us know what kind or problems you are facing? May be we can help you here.

        • Pamela Cochran says

          May 9, 2020 at 8:21 AM

          How do you descale the unit when you can’t even hit a button to make it work? All my lights stay on and I can’t chose. I have the duo.

          Reply
          • Sandra Eisner says

            October 25, 2020 at 8:18 PM

            Ours is doing the same thing. Were you able to get any assistance???

        • Sue T says

          August 15, 2021 at 8:48 PM

          And my blue lights will not come on, tried reset, still nothing. Machine not that old, I’m done with this brand. They all break after only a few months of use. Moving on.

          Reply
        • Karen says

          February 8, 2022 at 6:38 AM

          Iam having the same problem. All the lights are on and it wont do anything . Only had it 2yrs

          Reply
    • Vel says

      March 3, 2018 at 5:12 AM

      My Keurig when plugged in the selection lights all blinking same time computer issue?

      Reply
      • Edna says

        March 4, 2018 at 9:34 AM

        Yes Vel. You need to reset your keurig.

        Reply
      • Catherine M Erwin says

        August 25, 2018 at 7:37 PM

        Yes. My lights are blinking simultaneously.

        Reply
    • Rogers says

      January 17, 2019 at 6:06 PM

      The Keurig starts pumping clear water as soo as the power button is pushed to “on” and wil empty a reservoir which has only filtered water. Help please

      Reply
      • Edna says

        January 17, 2019 at 10:26 PM

        Rogers did you try descaling or resetting it?

        Reply
        • Jessica says

          June 26, 2019 at 7:38 AM

          Can u help me reset?

          Reply
          • Edna says

            June 26, 2019 at 11:51 AM

            Sure Jessica! Turn the machine off and unplug it for a few hours.
            Remove the water reservoir from the machine and allow the brewer to sit unplugged for few minutes without water reservoir.
            Power the machine again and then replace the reservoir.

            Let me know if it works?

      • Boris says

        March 10, 2019 at 6:58 PM

        Same thing happened to me. Wound up pulling the power cord off the wall, cleaning the cup holder and removing the water reservoir. It did go back to work. Buy the way, I only use distilled water as tap or spring water will scale the machine quickly.

        Reply
        • Nadine Bruce says

          April 25, 2019 at 11:25 PM

          Hi All,

          My Keurig suddenly drains the entire reservoir occasionally. It is quite new and gets regular but not intense usage. It works well otherwise and seems to go back to normal right after it drains. Any suggestions?

          Reply
      • Thaimy says

        August 2, 2019 at 3:02 PM

        I have the same problem

        Reply
      • Thaimy says

        August 2, 2019 at 3:07 PM

        I have the same problem ; did you find the solution?

        Reply
      • Bob says

        September 4, 2022 at 4:51 PM

        MIne is doing the exact same thing…..K Elite K90. It will keep pumping the water out until the tank is empty and it doesn’ heat the water. Our machine is not that old, but not Warrantied. Many Thanks if you found a reset or solution.

        Reply
        • Home Kitchenary says

          November 9, 2022 at 8:34 PM

          The biggest thing to take note of is the lack of heat. If it’s not heating your water you may be having an electrical issue with the heating element. If you find yourself handy with fixing common household items, this is a fairly easy fix. It could be a lose wire, fixing a burnt out connector, or something of that sort. However, if you are newer to DIY fixes, this may be a little more complicated and could end up being frustrating. I’m sorry your machine is not warrantied, but an easy home fix may not be an option. Personally, I have two coffee makers. My fancier model is in the kitchen which I use the most, but if there are any issues I have a super simple drip coffee maker in the garage that I can grab as a back up. I hope this helps and I wish you the best, DIY repairs can be rewarding or a headache.

          Reply
    • Judy says

      March 17, 2019 at 12:23 AM

      My machine is not recognizing that a mug is in place, so it does not proceed to BREW.

      Reply
  2. Leslie S says

    June 24, 2017 at 3:29 PM

    Great article. Thank you. Just curious about something. Many times my Keurig will fail to stop brewing; it gets stuck in the brewing cycle. Sometimes it finally will correct itself while other time it never finishes the brewing cycle. Do I need to reset the machine with the process shown? Thanks

    Reply
    • Edna says

      June 25, 2017 at 7:13 PM

      Leslie please try this method of resetting your machine. I’m sure it’ll work. Also update here after going through the process.

      Reply
  3. Corinna Udoh says

    August 21, 2017 at 10:25 PM

    Im impressed, I must say. Really rarely do I encounter a blog thats both educative and entertaining, and let me tell you, you have hit the nail on the head. Your idea is outstanding; the issue is something that not enough people are speaking intelligently about. I am very happy that I stumbled across this in my search for something relating to this.

    Reply
  4. Laura says

    November 21, 2017 at 4:22 PM

    My Keurig’s water Reservoir stays full of water, water does not go in machine to make coffee

    Reply
    • Edna says

      November 21, 2017 at 10:48 PM

      Laura there might be a blockage in your coffee machine. Please clear it with hot water and try again.

      Reply
    • Nan Su says

      October 1, 2018 at 3:44 AM

      Laura your keurig coffee maker needles are clogged. You need to unplug your keurig coffee maker and clean the entrance and exit needles with a paper clip. Watch some videos on youtube.com on how to clean the entrance and exit needles. Be extra careful while cleaning the needles. It’s sharp. Or simply call keurig technical support for US 18669012739

      Reply
      • Edna says

        October 1, 2018 at 3:45 AM

        Thanks for your help Nan Su.

        Reply
      • Val dosta says

        March 8, 2019 at 12:54 AM

        Used the paper clip to clean needle at the top of my K cup–1 cup machine (and unplugged/unhooked water vessel) and it worked like a charm.

        Thank YOU SO MUCH!!

        Reply
        • Edna says

          March 8, 2019 at 4:28 PM

          Thanks for giving your input Val dosta.

          Reply
      • Connie says

        March 17, 2020 at 12:41 PM

        My older single serve Keurig just started spewing water/coffee grounds out of the K-cup just before brewing ends. The needle that punctures the base is clean; I have cleaned it with a needle each time and can see expected light through it. The top needle is clean as there isn’t a problem until the end of the brewing time. What is the origin of the problem??? Otherwise it is fine.

        Reply
  5. Keith E Ashwood says

    December 17, 2017 at 7:27 AM

    I have to say that I can attest to the quality of water problem. Once I switched to filtered water it fixed my problems.

    Reply
  6. Karen Flynn says

    December 29, 2017 at 6:33 AM

    I seem to have lost the spout that connects from the water reservoir to the Keurig. Can I buy a replacement, or do I have to send it in for repair?

    Reply
    • Edna says

      December 29, 2017 at 8:18 PM

      Karen you can get that specific part from the market as well if you don’t want to buy a replacement. I think repair will be a good option.

      Reply
    • Karenn Flynn says

      January 8, 2018 at 10:22 PM

      Does the spout connect to anything? I had 2 Keurig machines that worked without a spout. Then a bought a new Keurig Hot, and it would not work, no spout. Last December I ordered Keurig Classic and it has a spout and works. Only problem with it only uses K-pods. no carafe or using my own coffee.

      Reply
      • Edna says

        January 9, 2018 at 10:39 PM

        Karenn the spout connects your machine to the water reservoir. There are machines with different type of functionalities so you can’t expect every one of them having the same specs and machinery inside them.

        Reply
    • Lisa says

      May 10, 2020 at 9:35 AM

      I have a newer K duo-essential when I brew a carafe The cup and the carafe lights blink , brews a little bit and then blinks again. The cup side seems to be working fine any suggestions?

      Reply
  7. Helen Brown says

    January 2, 2018 at 5:51 PM

    I’m on my 2nd coffee maker in 4 yrs! I love it, but around 2 years, it growls, rumbles & sounds horrible & it brews only 1/2 a cup, PLUS it takes forever for the coffee to come out!!! I’ve read your website & done EVERY recommendation, ie:cleaning w/a paper clip, jiggling air bubbles out, using filtered water every time & using only your k-cups!!! My husband & I only drink 1 cup in the morning, so it’s not as if it’s used all day! I’m ready to scream & throw this one out, as i did the 1st one! what is the warranty on it & how long before it expires? Thank you for your reply back PLEASE RESPOND TO ME………..

    Reply
    • Edna says

      January 6, 2018 at 8:26 PM

      Helen I think then you really want to throw that thing out and look for the one that can better suit your requirements. Here’s a list of top coffee makers that I have reviewed according to their usage and depending on the reviews of other customers.

      Reply
    • Mary Barrow says

      April 17, 2018 at 6:07 AM

      Buy your pots from Bed Bath and Beyond. As long as you have a receipt they will take it back and give you a new one no matter how old it is.

      Reply
    • Anonymous says

      October 2, 2018 at 3:38 AM

      Hi,
      Warranty on all keurig coffee makers are for one year . Depends when did you purchase your brewer? If your brewer is two years old then warranty is up on that.

      Reply
    • Carla says

      November 3, 2018 at 5:58 PM

      If you purchase these types of appliances af Costco, they will usually let you return one that has failed, even after a year has passed!

      Reply
      • Edna says

        November 3, 2018 at 6:26 PM

        Thanks for helping out Carla.

        Reply
    • Kathi says

      February 3, 2020 at 12:58 PM

      This is going to sound a little crazy, but I turned my Keurig upside down dumped all the water from it and “spanked” it and it went back to new operational function! No, I am not kidding! Try it.

      Reply
      • Edna says

        February 4, 2020 at 10:39 AM

        It sounds funny Kathi but that’s how technology is. We don’t know what works or not.

        Reply
    • Patti says

      March 15, 2020 at 2:31 PM

      I descaled my K-Duo per instructions. However the descale light remains on. How do I remove it?

      Reply
  8. Karen says

    January 3, 2018 at 4:42 PM

    Edna, thank you for the detailed information about Keurig coffee maker troubleshooting! I wish you the best of success in both your arts career and in your passion for gaining and sharing expert home and kitchen knowledge.

    Reply
    • Edna says

      January 6, 2018 at 8:23 PM

      Thank you for your appreciation and support Karen. Really it means a lot.

      Reply
  9. sue bailey says

    January 18, 2018 at 2:18 PM

    My Keurig machine is saying Prime. Don’t know how to fix it.

    Reply
    • Edna says

      January 18, 2018 at 6:56 PM

      Normally this error occurs when water fails to come out of the reservoir. There are several reasons water may not be coming through. The reservoir could be out of alignment, your reservoir could be dirty, or there could be debris clogging the needle. This video also helps you to fix the problem https://www.youtube.com/watch?v=Q2oEfcjYgpI

      Reply
  10. Contina Coleman says

    January 22, 2018 at 10:19 PM

    I can’t get mines to work

    Reply
    • Edna says

      January 22, 2018 at 11:08 PM

      What’s the problem you are facing Contina?

      Reply
  11. millard altis says

    February 1, 2018 at 12:50 PM

    bitter coffee. drink one cup day. new machine. descaled. still bitter no matter what type coffee or pod used. tried several, no cure

    Reply
  12. Janet says

    February 3, 2018 at 6:23 PM

    I have encountered some of these issues with my Keurig. I will try the recommended fixes, thank you!

    Reply
  13. Jennifet says

    February 3, 2018 at 9:58 PM

    This was super helpful and easy to read! So glad you shared this information!

    Reply
    • Edna says

      February 3, 2018 at 10:31 PM

      I’m glad you liked it Jennifet.

      Reply
  14. Alice Hansen says

    February 5, 2018 at 11:22 AM

    All3 cup sizes areblinking together onstop

    Reply
    • Edna says

      February 5, 2018 at 10:13 PM

      You need to reset your keurig.

      Reply
      • Vel says

        March 3, 2018 at 5:13 AM

        How do I reset my Keurig?

        Reply
        • Edna says

          March 4, 2018 at 9:33 AM

          Vel please read above article.

          Reply
    • Deborah Medler says

      July 15, 2019 at 7:30 AM

      How to reset. No menu button on error screen

      Reply
  15. Donna Tackett says

    February 5, 2018 at 3:39 PM

    Why does my keurig throw coffee grounds all over?

    Reply
    • Edna says

      February 5, 2018 at 10:10 PM

      Donna you need to clean your Keurig coffee maker. Check this one, How To Clean And Descale A Keurig 2.0?

      Reply
      • Elaine Sanderson says

        May 5, 2018 at 2:45 PM

        Ive hardly used my keurig and every cup has coffee grounds in it. It was a gift and don’t have receipt so can’t even take it back. So disappointing

        Reply
  16. Dhaun says

    February 5, 2018 at 6:16 PM

    Just getting hot water, no coffee.

    Reply
    • Edna says

      February 5, 2018 at 10:09 PM

      Check this one out. How To Clean And Descale A Keurig 2.0?

      Reply
    • KHaas says

      July 24, 2018 at 1:32 AM

      Hi, I have the same problem. I cleaned i and I can get water just fine, but no coffee. It begins to process the coffee and then stops. Did you ever find a solution?

      Reply
  17. Kathy says

    February 6, 2018 at 12:46 AM

    Hello Edna, I can’t find an answer for this problem. Maybe you can help. My K2.0 has stopped recognizing the carafe k-cups. These are Keurig brand cups but my machine only recognizes them as regular singular cups, I think it’s color blind! I noticed the carafe k-cups have green circles on them. It used to work with the carafes. Thanks!

    Reply
  18. Sharon Stewart says

    February 22, 2018 at 2:48 PM

    My coffee cup sometimes has lots of grounds in it. What is the problem & what can I do about it. Thanks.

    Reply
    • Edna says

      February 22, 2018 at 9:54 PM

      Sharon please let me know which coffee maker you are using?

      Reply
    • Jim says

      January 15, 2019 at 2:57 AM

      I’m having the same problem lots Of grounds in my coffee I cleaned it out and still get them how do I get rid of them

      Reply
      • Edna says

        January 15, 2019 at 6:53 AM

        Jim did you try resetting your keurig?

        Reply
  19. leslie watkins says

    February 24, 2018 at 4:31 PM

    my keurig 2.0 takes forever to stop dripping at the end of the brewing. i have cleaned all parts of the machine.

    Reply
    • Edna says

      February 24, 2018 at 8:52 PM

      Leslie that’s because the brewed coffee is still left inside it. Try screwing it tightly while fixing the parts.

      Reply
      • Sharon says

        October 25, 2018 at 6:48 AM

        I have the same problem with my 2.0. What do I screw tightly while I fix what part?

        Reply
        • Edna says

          October 26, 2018 at 2:30 PM

          Sharon! Can you please elaborate on which type of problem you’re facing in Keurig 2.0?

          Reply
          • Gina says

            October 31, 2018 at 4:09 AM

            Hi Edna,
            My problem is the same as Sharon’s & Leslie. The coffee drips out long after the brew is over. You said to screw tightly while fixing the parts. What did you mean by that?
            Gina

  20. Mark says

    February 24, 2018 at 4:36 PM

    Keurig 2.0 K400 plus

    Instructions for water filter say
    “Place the now assembled filter into the water reservoir.
    Push down firmly until it locks into place.”

    Well it doesn’t really lock into place. you put in onto the receptacle in the reservoir, push down and then the filter assembly just sort of flops around.

    Is this normal?

    Reply
    • Edna says

      February 24, 2018 at 8:53 PM

      Yes Mark that’s completely normal.

      Reply
  21. Vicki Bradley says

    March 16, 2018 at 4:43 AM

    My kuerig will stop dispensing water until the water storage is empty it also will not heat up

    Reply
  22. Vicki Bradley says

    March 16, 2018 at 4:45 AM

    It will not stop dispensing water until the tank is empty and will not heat

    Reply
    • Brenda Brandenburg says

      January 9, 2020 at 1:57 PM

      I’m having this same issue and it came on all of the sudden. The screen is digital and only shows the power icon for me to use. Once I press that, it says “dispensing” and drains all of the water out which is not heated at all.

      Reply
  23. Tom Madon says

    March 19, 2018 at 3:05 PM

    How do you empty the internal water reservoir of all water so the machine be stored away for months??

    Reply
  24. Diane says

    March 21, 2018 at 2:18 PM

    When I open my Keurig to put a k cup in, the compartment does not pop out anymore. Can this be fixed?

    Reply
    • Edna says

      March 21, 2018 at 6:20 PM

      I also have a Keurig 2.0 Coffee Maker that has the same exact problem. Unfortunately, Keurig Customer Support claims they have not had any other complaints pertaining to this issue. After researching online, and tinkering with my existing Keurig, I was able to find 2 easy solutions without having to take apart or troubleshoot the Keurig. Simply place a K-cup into the Keurig; when you’re about to close the lid either (1) Hold both sides of black frame piece (right above where K-cup sits) and simply pull the handle down or (2) There is a hole in the same black frame that my finger fits in perfectly. (located to the left of the puncturing needle) simply put a finger in the hole and pull towards you to be able to pull down the handle without an issue. If your problem is still there and then I would prefer to see this forum
      https://www.ifixit.com/Answers/View/280372/lid+will+not+close

      Reply
  25. Kelly Moyer says

    March 22, 2018 at 5:04 PM

    I love the Keurig and haven’t experienced problems yet but this is an awesome guide to correcting any issues. I will save this one for the in case.
    Thanks for this info.

    Reply
    • Edna says

      March 24, 2018 at 7:24 AM

      Thank you Kelly!

      Reply
  26. Rad says

    March 22, 2018 at 5:54 PM

    So far I haven’t had any of these issue with my keurig but I do make sure to descale it every other month. This post though will be helpful if I do run into an issue. Thank you for writing up a great post!

    Reply
    • Edna says

      March 24, 2018 at 7:24 AM

      Thank you Rad.

      Reply
  27. Greivy says

    March 23, 2018 at 3:46 AM

    Will be forwarding this to everyone at my office they are so quick to ask for a replacement when they can’t figure something out!

    Reply
    • Edna says

      March 24, 2018 at 7:25 AM

      Sounds great Greivy. Thank you

      Reply
  28. Vic says

    March 24, 2018 at 12:41 PM

    I have a 3yr old Keurig 2.0 – All is working well with doing the recommended maintennace periodically. Now this issue has surfaced – After seeing a full cup of coffee the process keeps doing something ( heater / Pump noise) long time until message “ENJOY” … Also it seems during this time it is spattering / spitting liquid over the counter. Any suggestions to clean / adjust ????

    Reply
    • Edna says

      March 24, 2018 at 5:30 PM

      Many people are facing the same problem consistent humming noise when pumping the water because of the old version model, I highly recommend you to descale your keurig coffee make and if you don’t know how to descale then read our latest article https://homekitchenary.com/how-to-clean-and-descale-keurig-coffee-maker/. Let me know what you’ll get

      Happy Cleaning 🙂

      Reply
  29. Vic says

    March 24, 2018 at 8:45 PM

    We have done regular DE-SCALING ……..since new ……….
    It still make good coffe but unusal sptitting cycle before message tells you OK to remove full cup ……………. MAYBE time for a NEW UNIT !!! Thought there might be a tear down process to get deep down in to reset / clean something. ‘Thanks for your comments / reply ………….Maybe others have suggestions to undertake.
    Appliances do not last forever I guess.

    Reply
    • Edna says

      March 25, 2018 at 9:57 AM

      Then I definitely recommend you to buy a new one 🙂 but before buying a new one check the best coffee maker of 2018 https://homekitchenary.com/best-coffee-maker-with-grinder/

      Reply
  30. Tony Kasper says

    March 25, 2018 at 7:41 PM

    My Keurig 2.0 says to replace the water filter, I haven’t been able to find where the filter is located on the maker.

    Reply
    • Edna says

      March 25, 2018 at 8:22 PM

      Hi, Tony! It is located near the compartment but I recommend you watch below link video from their official site http://support.keurig.com/article?id=kA036000000CJwD
      Let us know when you’ll replace 🙂

      Reply
  31. Denise says

    April 5, 2018 at 12:26 PM

    I have a new K-Select classic series (used it 3 days, no problem). When I turned it on this morning the water kept streaming out. I turned it off and tried again, same problem…water coming out. I unplugged it, waited a while, plugged it back in and the same problem! Help!!

    Reply
    • Edna says

      April 5, 2018 at 4:19 PM

      Denise can you please try to reset it using the method described above. I’m sure it’ll work.

      Reply
  32. Denise says

    April 6, 2018 at 1:17 PM

    Resetting didn’t work so I called Keurig, explained the problem and guess what the problem was…the water! I use distilled water 💦 to fill the tank! Big no-no, tap water or purified water only! Who knew? It works perfect now…

    Reply
  33. John says

    April 10, 2018 at 11:25 AM

    My Kurig will not dispense if there is a k-cup. Without a k-cup it goes through cycle and dispenses hot water. With a k-cup nothing.

    Reply
    • Edna says

      April 10, 2018 at 7:16 PM

      John did you try resetting it?

      Reply
  34. Betty says

    April 18, 2018 at 12:58 PM

    My Keurig machine will sometimes pump water out to the counter when it is suppose to be heating the water. Not good for hardwood floors. HELP please.

    Reply
    • Edna says

      April 18, 2018 at 8:01 PM

      Betty please first try to reset your Keurig and if the problem remains then try cleaning your machine using the method described above.

      Reply
    • Frank Bruni says

      March 10, 2019 at 5:33 AM

      Same problem. I will refill the tank, replace it to the machine. Some mornings I will go into the kitchen and find water all over the counter and under the machine. Source…I suspect the O ring on the reservoir coupled with a full tank. Today, the tank is almost empty and after three cups with no leakage, water everywhere when I went back to shut the machine down. I have a model B70 and have owned it for three years. Great unit except for this problem.

      Reply
  35. Melanie says

    April 23, 2018 at 8:54 PM

    Is it normal to have a foam ring on top of freshly made 10 oz cup of coffee? I received the machine from someone. I done a vinegar cleanse 1st.

    Reply
    • Edna says

      April 23, 2018 at 10:52 PM

      Yes it is Melanie.

      Reply
  36. Jp says

    June 23, 2018 at 8:58 PM

    Elite model turns on and accepts pod and when I press the size cup I want it immediately shuts off? It is 2 months old.
    Any thoughts?

    Reply
    • Edna says

      June 25, 2018 at 12:41 AM

      I think it needs a resting. Try that if that doesn’t help then do let me know.

      Reply
  37. Betty says

    June 24, 2018 at 4:22 AM

    My keurig shuts off when i press the brew button

    Reply
    • Edna says

      June 25, 2018 at 12:40 AM

      Betty did you try resetting your machine? I have explained the method above in my article please have a look and give it a try.

      Reply
  38. Randall Clark says

    June 25, 2018 at 10:58 PM

    My Keurig will try to make a cup of coffee, but after a bit of water comes out immediately after pressing the cup size button, it stops and will not brew–although it sounds like it is. I removed the check valve and soaked it in vinegar. After putting it back together, it worked so I descaled it with professional descaler. I made a cup of coffee and was proud of myself (prematurely). The next day it was bcak to the same problem. ???

    Reply
    • Edna says

      June 26, 2018 at 1:11 AM

      Thanks for sharing your experience Randall. Can you please try the procedure again and after that try resetting it before using.

      Reply
  39. Jane says

    June 28, 2018 at 9:29 PM

    I’ve had several Keurigs and absolutely LOVE having a fresh coffee with each cup. Your article might have saved me many returns (good thing there’s a great return policy at Bed Bath and Beyond!)
    Right now we have a 2.0, not the carafe version. This new one dribbles more than any other, it took a bit of getting used to the longer wait.
    The biggest problem I wonder about it is this, it turns on and warms up for a few minutes. The first cup serves just fine. Then it warms up for about two minutes before we can start the second cup. Is this normal for this version? It definitely means my morning coffee ritual takes more attention than with any previous Keurigs.

    Reply
    • Edna says

      June 29, 2018 at 1:08 AM

      I think it’s a normal behavior with this version.

      Reply
  40. Tamara Bihun says

    July 2, 2018 at 10:25 PM

    I waned to descale my Keurig so I poured about 1/2 Cup into the water filled reservoir. I use spring water because the apartment water tastes stale. It’s worked for over a year no problems.
    As soon as I did that It did not work. When i turned it on the 3 green lights came on but did not blink. I pressed a selection but nothing happened and the lights stayed stationery. I plugged and unplugged with the same result.

    Reply
    • Edna says

      July 3, 2018 at 9:01 AM

      Tamara try descaling your keurig again and after that try resetting it before operating.

      Reply
  41. gary f. abele says

    July 8, 2018 at 8:39 PM

    my 2.0 machine will not stop brewing to the size selected.i set it at 8 oz and get 10oz. it really waters down the coffee

    Reply
    • Edna says

      July 10, 2018 at 2:09 PM

      Gary did you try descaling your machine?

      Reply
  42. Lori Lott says

    July 13, 2018 at 4:55 AM

    My k cups are still full of water after brewing. This just started…..i can’t find any solution anywhere.

    Reply
    • Edna says

      July 13, 2018 at 11:35 PM

      Did you try descaling?

      Reply
  43. Christine Hicks says

    July 15, 2018 at 9:51 PM

    My keurige screen won’t turn on . It went haywire ! Please help!!

    Reply
    • Edna says

      July 16, 2018 at 12:23 AM

      Christine did you try checking its switch?

      Reply
  44. jennifer says

    July 17, 2018 at 11:25 PM

    my keurig judt keeps filing cold water out and wont stop. it just says filling

    Reply
  45. edward rewis says

    July 18, 2018 at 5:21 AM

    why does the water run out of reservoir when i turn it on then go to prime

    Reply
  46. Gus S. says

    July 22, 2018 at 10:55 PM

    My Keurig Model SS-780PC
    Is acting strange.
    1) It sounds like it’s always boiling water.
    2) Display message says “not ready”
    3) Can not turn off the machine. Even after unplugging, the machine, it comes back with same message.

    Reply
    • Edna says

      July 24, 2018 at 12:32 AM

      Gus you need to reset and descale your machine and see if it fixes the issue. I think it will.

      Reply
  47. Cyndi says

    July 28, 2018 at 12:29 AM

    I was hoping to find a fix for my Keurig, but nothing here. The clock on my unit runs fast. I reset it, and it adds approximately 2 minutes each day. Any fixes?

    Reply
    • Edna says

      July 29, 2018 at 12:09 PM

      If resetting didn’t fix the issue Cyndi then you should contact the manufacturer for its maintenance.

      Reply
  48. SANDRA K STANFIELD says

    July 30, 2018 at 7:04 PM

    My Keurig is startling to put a big hole in the top of all K-Cups instead of the “pin-size” hole. This is making quite a mess. What causes this?

    Reply
    • Edna says

      July 31, 2018 at 11:39 PM

      SANDRA it needs maintenance.

      Reply
  49. AJ Jakubowski says

    August 2, 2018 at 6:26 AM

    We’ve been using our 2.0 daily with no problems. As of this morning, however, we can’t lower the arm to start brewing. The arm is stuck in the fully raised position. I’ve inspected it closely and nothing seems to be keeping it from swinging back down. Have you ever heard of this problem before? Thanks.
    AJ

    Reply
    • Edna says

      August 2, 2018 at 11:50 AM

      AJ I think you need to contact your manufacturer because your machine needs a bit of maintenance.

      Reply
  50. Yolanda says

    August 10, 2018 at 5:11 PM

    My Keurig is 2 weeks old and I’ve only used it 10 times. Yet every time I brew a cup I have large amounts of grounds in my cup. I have cleaned the needles and taken it apart and cleaned it. What else can I do?

    Reply
    • Edna says

      August 11, 2018 at 11:48 PM

      Yolanda if you still have the warranty then I would suggest to contact your seller.

      Reply
  51. Joey Cobb says

    August 18, 2018 at 12:44 AM

    My Keurig 2.0 started spilling out from the top leaving grounds in the cup. Any suggestions?

    Reply
    • Edna says

      August 18, 2018 at 8:18 PM

      Did you try descaling it?

      Reply
  52. Noe Padilla says

    August 25, 2018 at 11:38 PM

    Hello,

    My k250 give me an problem error as soon as I plug if in. The screen reads like this. ” Sorry, the Brewer appears to have a problem. Please unplug your Brewer and call us at 1866901Brew for additional instructions”

    Can you please help me?

    Reply
    • Edna says

      August 26, 2018 at 2:44 PM

      Noe try resetting the machine by using the instructions explained above.

      Reply
  53. Linda says

    August 28, 2018 at 2:32 AM

    Shortly after replacing my filter on my Kuerig 2.0, the coffee when dripping into my cup has started to spray all over and not gone out in a steady stream. I have tried several different pods with the same problem. I have rechecked my filter and run clear water numerous times but still a problem. Any ideas??

    Reply
    • Edna says

      August 30, 2018 at 12:28 AM

      Linda did you try descaling your machine? I think it will work for you.

      Reply
  54. Michelle says

    August 29, 2018 at 7:27 AM

    My 2.0 just continuously dispenses cold water. As long as the reservoir has water, it’ll send it through. I’d be grateful for any suggestions!

    Reply
    • Edna says

      August 30, 2018 at 12:29 AM

      Michelle please try resetting your machine.

      Reply
  55. Paul says

    September 1, 2018 at 10:04 PM

    My clock on my K-elite kept flashing after the set-up process per the Quick Set Up instructions and the hour on the clock would go back to 3 am. I unplugged it and then reset the clock. After going there the settings screens and returned to the clock, the clock was not flashing anymore and it displayed the correct time that I entered in the settings. I guess the trick is to unplug the device after set-up and redo the settings.

    Reply
    • Edna says

      September 1, 2018 at 10:09 PM

      Thanks Paul for sharing this piece of information. It’s really appreciated.

      Reply
  56. Dan says

    September 2, 2018 at 2:12 AM

    We have a Keurig and the blue water light will not shut of even with full water tank.

    Reply
  57. Sue says

    September 3, 2018 at 7:36 PM

    My K2 went nuts! It was off, but spontaneously started pouring hot water everywhere. I unplugged it, it kept pouring. Wouldn’t quit until I removed the reservoir.
    What do I do? I love my Keurig!

    Reply
    • Edna says

      September 4, 2018 at 12:53 AM

      Sue first apply the descaling process and then reset your machine.

      Reply
  58. Rafael says

    September 4, 2018 at 5:48 AM

    I’m still having trouble with my model K150. For some reason the cup size servings are smaller, like it starts to pour then cuts off early leaving half of the cup size you choose. Yes I tried vinegar, cycled it numerous times, cleaned the needle, and tank, and still the same problem. It still works, gets hot etc. But cup sizes are served smaller. (Example) 12oz, seems like 8oz, 10oz seems like 4oz. This just started happening after 4yrs of owning it with 0 issues. Any suggestions will be appreciated. Thank you

    Reply
    • Edna says

      September 5, 2018 at 12:24 AM

      Rafael did you try resetting the machine and other descaling methods?

      Reply
  59. Wayne karppinen says

    September 11, 2018 at 7:08 PM

    The lid to close the unit will not go down with or without a k cup place in.. lid is stuck in the open position.

    Reply
  60. Nancy Ginger says

    September 21, 2018 at 11:30 PM

    I rescaled my machine using the Keurig product. After rescaling, I ran several (now over 10) clear water rinses. However, when I try to brew a mug of coffee, I get a curdled, undrinkable cup of yuck. I’ve driven to Starbucks for my AM coffee for the past several days, since I can’t get My Keurig to brew a drinkable cup of coffee. I’ve wasted at least a dozen K-pods. Can you help before I toss this in the garbage?

    Reply
    • Edna says

      September 23, 2018 at 1:22 AM

      Nancy try resetting it again and if it still shows the problems then go ahead with the later idea.

      Reply
  61. Andie says

    October 5, 2018 at 11:29 PM

    I got a Keurig coffeemaker, from a goodwill store, and it doesn’t brew the big cup of coffee. I did the descaling with regular vinegar, and ran it w/o the the pod. It just won’t brew the 10 oz cup? What can I do to fix it. I cleaned the needle also.

    Thank you

    Reply
    • Edna says

      October 8, 2018 at 2:10 AM

      Are you sure your model can brew a big cup.

      Reply
  62. Pat Radzak says

    October 7, 2018 at 2:30 PM

    Whenever I turn on my Keurig, the water comes out and won’t stop. I’ve turned it off, unplugged it, but nothing works.

    Reply
    • Edna says

      October 8, 2018 at 2:09 AM

      Pat did you try resetting and descaling it?

      Reply
    • janet says

      June 10, 2019 at 4:45 AM

      Don’t despair, and keep trying to re-fix Your Keurig maker on Your own, b/c You may get as lucky as we did! I fixed ours with some of the ideas offered on the internet sites.
      Our Keurig maker is finally working again after messing around with it, off and on, for several hours this morning.
      I am not sure what finally made it work again ~ but we tried the following remedy step several times: turn it off, unplug it, empty and wash the water reservoir, let the maker sit 30 minutes “without” the reservoir attached. Then tip the maker upside down and give it a few hits with the heel of Your
      hand. Fill the water reservoir to the fill line w warm water and push the button at the bottom of it over the sink and let a bit of the water drain out.
      Then plug the maker back into a solid 3 prong socket, and hope that it finally says “preheating” v. “filling.” Let it preheat, then place the water reservoir back on.

      Reply
  63. Glen Wolfe says

    October 27, 2018 at 9:14 PM

    My Keurig brewed a brown cup of coffee. I immediately dumped it and tried again with a new k cup and it brewed a black cup. Strange. Anyone have any ideas?

    Reply
    • Edna says

      October 31, 2018 at 11:57 AM

      Gen! It sounds strange. I heard this first time ever 🙂

      Reply
  64. Heather Allsman says

    October 31, 2018 at 11:52 PM

    I like these types of coffee pots. Just because you do not have to make a whole pot. In 3 minutes or less you have a great quick cup of coffee.
    But they do not last. My 1st machine my sister got me for Christmas 2 years ago $170. It stopped working after 1 year. Call tack support. My water was to hard and clogged it completely. No fixing the machine. So I go to our local Walmart and see the K35 machine for $49. So I buy that one. 3 months stopped brewing. Because discovering that my water was hard I put nothing in it other then bottle water. Walmart let me exchange it. Now 3 1/2 months later with only bottle water in it. Yes. It to has stopped brewing. With that being said 4 machines in 2 years. Not good. So today no coffee for me.
    And yes each time I troubleshoot each machine. Cleaned it once a month.
    Has anyone else had this much trouble with there machine? I just dont know if I should get another one.. please help!

    Reply
  65. Jenn says

    November 2, 2018 at 9:36 PM

    I have a Keurig 2.0 and it brews just fine, but after the cycle stops, water keeps dripping from the spout. Like it drips about a cup a day…after the cycle has stopped. Any ideas?

    Reply
    • Edna says

      November 3, 2018 at 6:26 PM

      Hi Jenn! All that dripping would be extremly annoying. I am so sorry to hear you are dealing with this! My first suggestion would be to descale the machine to see if that helps. This is always the very first thing to try whenever these machines are having issues. If you have tried this and it is still giving you issues, please try the following:
      Turn off and unplug the machine.
      Remove the water reservoir.
      Turn the water reservoir upside down and give it a few shakes and taps on the bottom.
      Replace the water reservoir and attempt a brew cycle.
      Hopefully one or both of these tips will work for you! In the meantime, make sure to keep an empty cup under it to catch all that water! Good luck!

      Reply
  66. Melissa says

    November 12, 2018 at 8:31 AM

    This just started.. I noticed that prime came on my Keurig.. I fixed that problem, but now when I pull in my machine it displays not ready but water comes out and will not stop unless it’s unplugged. I have cleaned adjusted as I was told from reading off the internet.
    And nothing has worked!
    Any ideas?
    Please?

    Reply
    • Edna says

      November 13, 2018 at 12:02 AM

      Hi Melissa. It would be very upsetting to have water coming out of the machine and dripping all over the place! I am so sorry you are having this issue. You mentioned that you have cleaned the machine, but I want to make sure you have descaled it. This may fix the problem. If you have done that, there is one more possible fix. Please try the following:
      Turn off and unplug the machine.
      Remove the water reservoir.
      Turn the water reservoir upside down and give it a few shakes and taps on the bottom.
      Replace the water reservoir and attempt a brew cycle.
      Hopefully this helps! Please let me know if you are still having problems.

      Reply
  67. STACY SOUZA says

    November 18, 2018 at 8:20 PM

    So aggravate with my keurig it’s new and it keeps stopping and won’t turn. On ready to throw it out the window 😠😠

    Reply
    • Edna says

      November 19, 2018 at 11:26 AM

      Hi Stacy Step away from the window and put down the Keurig. We’re here to help you 🙂
      You may need to do a basic reset of the machine to fix this issue. This should allow it to start turning on again. Just follow these simple steps:
      Turn the machine off, if possible, and unplug it for several minutes.
      Plug the machine back in and try a brew cycle again.
      If the steps above do not work, try the following:
      Remove the water reservoir and then power the machine off and unplug. Allow the brewer to sit unplugged for a few minutes without the water reservoir attached.
      Plug your Keurig into it’s own designated outlet.
      Power the machine back on and then replace the reservoir.
      If the brew cycle was interrupted, opening and closing the K-cup holder resets the brew cycle.
      Hopefully this will work and if not then let us know 🙂

      Reply
  68. Rick Laplante says

    November 19, 2018 at 12:32 AM

    Cleaned the screen on my Keurig K2.0 500. The power button quit working well. Takes forever pressing to turn on. Absolutely will not turn off. Seems to be a problem with that area of the screen as it will not take time correction input either which uses that same area to save. Everything else works fine . Had it almost a year but a gift so no purchase validation. Keurig “support” ran me through a litany of non-helpful advice (such as whether any other devices on the same outlets, or whether I’d descaled). Then offered me a “discount” to sell me a new one for the same price as on Amazon. Infuriating. Per the Internet, the problem with powering on and off is common. Appears either a design issue or a defect in manufacture of a part, like the touch screen. Should be lasting more than a year or two. Or else should be getting a real discount for folks with broken down pretty new units. My old Proctor-Silex percolator is decades old and still works fine. Just won’t do one cup. Now, my Keurig fights me for it.

    Reply
    • Edna says

      November 22, 2018 at 11:41 AM

      Hi Rick,
      This does look like a common issue and sounds very frustrating! There are a few YouTube videos about how to fix the screen that may help. I’m sure you have tried a basic reset, but in case you haven’t, here are the steps:
      Turn the machine off, if possible, and unplug it for several minutes.
      Plug the machine back in and try a brew cycle again.
      If the steps above do not work, try the following:
      3 Remove the water reservoir and then power the machine off and unplug. Allow the brewer to sit unplugged for a few minutes without the water reservoir attached.
      Plug your Keurig into it’s own designated outlet.
      Power the machine back on and then replace the reservoir.
      Hopefully this will work and if not then let us know 🙂

      Reply
  69. Amy says

    November 24, 2018 at 3:16 AM

    Our brew button doesn’t light up anymore and when you press it nothing happens. I’ve unplugged it and let it sit and I’ve cleaned it. We have a 2.0.

    Reply
  70. Cherri says

    December 2, 2018 at 8:00 AM

    My keurig 2.0 leaks all the water out from bottom when I press brew

    Reply
  71. LisaS says

    December 31, 2018 at 7:37 PM

    My Keurig is brewing extremely slow at the end of the cycle! When I run it on just hot water it does fine. I’ve cleaned everything from the needle to the tank! I’ve descaled it several times and it still does the same thing. What’s next?

    Reply
    • Edna says

      January 1, 2019 at 5:08 AM

      Lisa did you try resetting it?

      Reply
  72. Valentin Vergara says

    January 15, 2019 at 10:00 PM

    Is it normal for the Keurig to blow the electrical circuit fuse? Has anyone had this issue before? I called house maintenance and they said my kitchen breaker keeps blowing a fuse because of the Keurig machine. He basically blamed it on the machine instead of changing the electrical circuit breaker for the kitchen.

    Reply
    • Pamela says

      December 9, 2019 at 11:19 AM

      I had the same thing happen. It wasn’t the keurig, it was the breaker. It was replaced and no more problems!

      Reply
  73. Lory says

    January 24, 2019 at 7:53 AM

    Hello,

    I purchased a K elite back in December 2018 because my Classic stopped working after a little over 4 years. I had the K elite for 6 wks & returned it today after trying all of the fixes. Every time I tried to make a cup of coffee, water would leak underneath & go everywhere & the k cups were water logged after use as well. Frustrating.

    I purchased another K elite today & the last one had a steady lit blue reservoir & I liked it as it helped me to see to fill it. The K elite I got today does not have steady blue reservoir. Bummer! Is it supposed to be continually lit or not? Also, I’ve owned a few Keurigs over the years & lost one because of using our well/tap water & was told by Keurig CS to always use distilled water. The elite says do not use distilled. I’m afraid to use our well water.
    Help please?

    Reply
    • Edna says

      January 24, 2019 at 9:21 AM

      Lory did you try reading the manual that came with your machine. I’m sure it will have instructions regarding that light.

      Reply
  74. Becky says

    February 9, 2019 at 2:34 AM

    My Kerrigan 2.0 keeps saying Please Lower Handle. It is lowered all the way as normal. I have reset it with no avail. Is there a solution?

    Reply
    • Edna says

      March 13, 2019 at 9:53 PM

      Did you read the manual that comes with the machine? It must have instructions regarding the Lower handle.

      Reply
      • Larenda says

        December 15, 2019 at 7:52 AM

        I just put my new Keurig together and it keeps telling to take out the shipping disk. It has been removed and it continues to say it. Please advise me what to do. Thank you in advance.

        Reply
        • Edna says

          December 15, 2019 at 9:18 AM

          Larenda can you please check if there’s no slip between the parts and everything is matted perfectly.

          Reply
  75. Judy says

    March 17, 2019 at 2:25 AM

    I am embarrassed, but thank you.
    Machines & computers have been around long enough for an unplug/ reboot to be automatic. It wasn’t.
    I read, I tried, it worked!!!

    My maker was not recognizing that a cup was in place & so would not continue the brew cycle.
    Happy coffee now.

    Reply
    • Edna says

      March 17, 2019 at 3:45 PM

      Thank you for your feedback Judy.

      Reply
  76. Winnie Watts says

    April 8, 2019 at 11:02 PM

    I recently received the single serve mini plus as a gift. I also have the insert basket so I can use my own grounds. I have that figured out and brew with my own grounds. That works fine. Today I tried a k-cup for the first time. The water ran through and it was hot, but just water in my cup. It looks like there’s a hole in the top, but not the bottom of the k-cup. What am I doing wrong?

    Reply
    • Edna says

      April 9, 2019 at 8:07 PM

      Winnie please see if you can find a tutorial regarding the usage of the same model.

      Reply
  77. Meaghan says

    April 13, 2019 at 9:47 PM

    When I brew, the water is drained from the reservoir, heated and poured back into the reservoir through the soft vent at the top of the machine. Tried reaching out to customer service twice with no help.

    Reply
    • Pam says

      November 17, 2019 at 1:53 PM

      Mine Keurig also pours hot water back into reservoir and sometimes cold water on the counter. Is this a problem descaling and resetting will fix? I have not used it very much. Only when company comes.

      Reply
      • Edna says

        November 19, 2019 at 2:56 PM

        Pam can you try the descaling and resetting it. I’m confident it will solve your problem. If not, then do let us know here in comments.

        Reply
  78. Donna says

    May 9, 2019 at 10:19 PM

    Question
    All of a sudden my Kurig says we have the wrong k cups
    It’s the same that we always use
    Bu I went and bought more today
    The same issue
    Now I will try to reset it
    Idk
    Need help

    Reply
    • Edna says

      May 10, 2019 at 7:46 PM

      Donna please do let us know after resetting it.

      Reply
  79. dave says

    June 11, 2019 at 4:40 AM

    I have one for you, I put 1/2 & 1/2 in the coffee and sometimes it curdles, try diff. brand and still does it, use reg. milk and it’s fine ? It appears the water is too hot. I know it will do it after descaling if you don’t rinse it good, but it will be making good coffee and then stated it. Did it more then once. Anyone had the same problem?

    Reply
  80. Ashlee Bockelman says

    June 25, 2019 at 2:54 AM

    Recently our machine turns off while brewing? It gives just a few dribbles of coffee prior to shuting down… But if I don’t use a KCup and just run water it works perfectly and suggestions?

    Reply
    • Edna says

      June 25, 2019 at 5:39 PM

      Ashlee please try to clean and descale your machine. I think it will work.

      Reply
      • Phillip says

        July 2, 2019 at 7:55 PM

        I have not found my problem discussed yet. My K45 will come on but the red preheat light never goes out, so the brewing options are never available. I have reset, and tried preheating the water, but no luck yet. Sounds like a heater or pump issue. May be terminal. Suggestions?

        Reply
  81. Donald Reimert says

    July 16, 2019 at 9:49 AM

    I just got a K-elite to replace one that had a screen that went blank all he time. The coffee from the new one is very weak and the strong button doesn’t seem to make a difference. Any suggestions?

    Reply
    • Edna says

      July 17, 2019 at 1:46 PM

      Did you try using a different coffee?

      Reply
  82. Chuck says

    September 16, 2019 at 6:42 PM

    The best fix is to not buy one.We bought a combo unit K cups work fine but it never made a pot. We called they said would exchange the machine.3weeks later we got the replacement,still k cup works fine ,but it will not brew a pot..advice stay away from kurig

    Reply
  83. JoDean says

    November 30, 2019 at 10:32 AM

    We used a refillable k pod now the store bought ones wont work. And ideas

    Reply
    • JoDean says

      November 30, 2019 at 10:33 AM

      Any ideas …. autocorrect…

      Reply
  84. Jean says

    November 30, 2019 at 4:58 PM

    I have a friend who was diagnosed by the Dr that she was getting sick from using mher kuerig It tested for mold and bacteria I have heard this from others that there is a filter or something that you can’t clean in the bottom of the machine. I know my friend de scaled and cleaned her machine all the time and she still got sick from it Can you take the 4 screws out of the bottom and not ruin the machine?

    Reply
    • Edna says

      December 1, 2019 at 5:15 AM

      Jean I don’t think so this will be the case for your friend getting sick.

      Reply
  85. Robin Fargnoli says

    February 4, 2020 at 11:12 PM

    I have had this coffee maker less then 2yrs all the lights stay on I can’t even turn it off any ideas?

    Reply
    • Claudia says

      March 31, 2020 at 8:29 AM

      Hi, I have exactly the same problem. Tried to reset it, but it didn’t work.

      Reply
  86. Rhonda Worley says

    February 10, 2020 at 9:06 PM

    I just purchased the K Duo Plus Kerrigan model.
    It included a filter in a sealed plastic envelope.
    I can not find where to place it in the unit, in the quick start guide.
    Any instruction given would be very much appreciated.

    Reply
    • Jen says

      August 21, 2021 at 1:13 AM

      The filter goes into the clear plastic filter handle which seats into the water reservoir.

      Reply
  87. Ed Krieger says

    March 30, 2020 at 10:22 AM

    I just bought a new Keurig because mine stop working , no coffee. Got the new unit unpacked it and tested it worked great. I was about to throw the old unit out but wanted to try 1
    more time. I had taken the reservoir off and removed the filter. The machine worked perfectly, the only problem I had was a clogged filter. Can’t take the new one back but learned a new lesson.

    Reply
  88. Yu says

    June 6, 2020 at 7:45 AM

    My Kerrigan 2.0 keeps saying “Please Lower Handle” and does not go to the normal menu. It is lowered all the way as normal. Is there a solution?

    Reply
  89. Tamara says

    June 20, 2020 at 9:11 AM

    I have a new Keurig K-Duo Essentials machine that is less than 5months old. All 5 buttons are lit up & the machine will not work. After paying $120 , I’m very disappointed to say the least. How do I fix this issue ?

    Reply
    • Edna says

      June 20, 2020 at 11:33 AM

      Tamara did you try resetting and descaling your machine?

      Reply
  90. Jeremy Belcher says

    September 6, 2020 at 4:58 AM

    Hi, I have a Keurig Duo where the heating plate for the 12 cup carafe is no longer working.

    Has anyone else encountered this issue and any suggestions other than calling for a new one? I’d hate to throw this out if there is something simple to do to fix it

    Reply
  91. Beverly says

    October 8, 2020 at 5:01 AM

    I have a K-Mini single serve model which I purchased approximately 6-7 months ago. Lately it has started making noises for several minutes after each use and just this morning it started making noises even though it was not in use.

    Any ideas as to what the issue is?

    Reply
    • Edna says

      October 12, 2020 at 4:14 AM

      Hey Beverly, I think you might want to clean the needle or descaling your machine for this. I am hopeful this will resolve the issue. Sometimes it appears due to some clogging in the machine.

      Reply
  92. ernestedwards says

    October 25, 2020 at 12:26 PM

    howtodescalewithvenagar

    Reply
  93. Jack Light says

    November 2, 2020 at 7:32 AM

    my keurig will not dispense enough water on 12 ounce setting it only dispenses about half it,s only about 6 months old

    Reply
    • Edna says

      November 4, 2020 at 10:12 AM

      Hello Jack, please try to reset your machine to it’s default settings. I hope this will solve your problem. The instructions to reset your machine are explained in our post.

      Reply
  94. Dwight says

    November 10, 2020 at 11:56 AM

    There is ONE glaring drawback that almost negates any pros….when you turn it on, the warm up cycle pumps out about a tablespoon of water on PURPOSE. Very inconvenient…especially if the drip tray is missing because a travel mug was last used. Not sure if other models do this, but I would NOT have bought had I known this.

    Reply
  95. Corinne M Boatman says

    November 15, 2020 at 4:54 AM

    I just bought a
    Keurig K-Elite Coffee couple months ago When I make coffee the water starts come out over the top where the pod is it has happen several times .this was a expensive machine !!!

    Reply
    • Edna says

      November 15, 2020 at 3:34 PM

      Corinne did you try descaling your machine?

      Reply
  96. Robert Reading says

    November 30, 2020 at 7:55 PM

    my daughter recently purchased a model supreme for me,
    the first time i used it the coffee machine made a noise and then no power,I changed the wall socket outlet and adapter and now the power light and top lights come on for just 3 seconds,
    I have checked the water jug and cable and all is fine,but no one here in the UK will repair it even i cant get a refund ,

    Reply
  97. top cat says

    December 23, 2020 at 6:06 PM

    machine turns on ready to brew is on. after a few seconds the auto shut off light comes on and the machine will not work

    Reply
  98. Rob says

    December 31, 2020 at 7:05 AM

    I’ve searched the whole thread concerning “please lower lid” message showing when the lid is in fact lowered. Two different ppl asked but unfortunately there was no reply. Do you think you can help with this issue?

    Reply
    • Edna says

      December 31, 2020 at 8:22 AM

      Hello there Rob. Can you please explain the issue you are facing with your machine.

      Reply
  99. Debra says

    January 17, 2021 at 3:32 PM

    we are on number 4 of the keurig slim machine. they keep powering out. they last bewtween 2 days and two weeks. we had to pay for an electrician to come and check out plug ins as we thought this was craziness. our plugs are all ok!!! Walmart has been excellent when i am
    returning them. but i am
    getting tired of doing this. we had an older model prior to this that we had for about 10 years!! it worked wonderfully. when it finally died we switched to this model thinking it would be ok. called company they are supposed to be sending new machine! we shall see. in the meantime back to
    using my old fashion perk😀

    Reply
  100. ginger says

    May 3, 2021 at 11:44 PM

    the coffee taste great but there is too much water left in the kcup. when you go to take the old cup out and put a new one in a ton of coffee drips out into the cup and the old kcup is full of water or coffee, thank you

    Reply
  101. jerry p gammill says

    September 6, 2021 at 5:08 PM

    descaled my k-supreme plus, now it wont turn on.

    Reply
  102. Augustus Randy says

    June 25, 2022 at 10:40 AM

    I’ve read some just right stuff here. Certainly worth bookmarking for revisiting. I wonder how so much effort you put to make this kind of great informative web site.

    Reply
    • Home Kitchenary says

      July 1, 2022 at 10:30 AM

      Thanks, Augustus! We do put a lot of work into it, and we’re happy that it’s helped you!

      Reply

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